FREQUENTLY ASKED QUESTIONS
Everything owners and guests ask about short-term rental co-hosting in Charlotte — pricing, timelines, operations, and design.
Stayvanah charges a flat 18% of gross booking revenue for full-service co-hosting in Charlotte. There is no onboarding fee, no monthly minimum, and no markup on cleaning or maintenance. Local Charlotte co-hosting rates generally run 15–25%, so 18% sits at the low end of the market for a full-service manager.
The 18% covers listing creation and optimization, professional photography coordination, dynamic pricing, multi-platform distribution across Airbnb, VRBO and direct booking, 24/7 guest communication, cleaner and vendor scheduling, maintenance coordination, review management, and monthly owner reporting through the owner portal.
No. Stayvanah does not charge onboarding fees, software fees, or a markup on cleaning and maintenance. Guests pay the cleaning fee, vendors are billed at cost, and owners approve any repair above an agreed threshold before work begins.
No long lock-in. Stayvanah works on a rolling agreement, so owners are not tied into a multi-year term. The intent is that owners stay because the numbers work, not because a contract requires it.
Most Charlotte properties go live within two to four weeks of onboarding. The timeline depends mainly on furnishing and photography. Already-furnished homes can list faster; properties needing design, furniture delivery, or permits sit at the longer end of that range.
No. Many Stayvanah owners are out-of-state investors. Stayvanah handles everything on the ground in Charlotte — guest turnovers, cleaning, vendor visits, inspections, and emergencies — while owners follow performance remotely through the owner portal.
Stayvanah manages furnished single-family homes, townhomes, condos, and lakefront properties across Charlotte and the surrounding metro, including Uptown, NoDa, Plaza Midwood, South End, Dilworth, Matthews, Huntersville, Concord, and Lake Norman.
Yes. Stayvanah's founder is a licensed North Carolina real estate agent, so the team can represent buyers looking for investment properties and underwrite likely revenue before purchase rather than after closing.
Airbnb, VRBO, and a direct-booking channel. Multi-platform distribution raises occupancy and reduces reliance on any single site, and calendars are synced so double bookings cannot occur.
Stayvanah coordinates all maintenance and repairs through a vetted local vendor network. Small issues are resolved immediately so guest stays are not disrupted; anything above an agreed cost threshold goes to the owner for approval first, with photos and a quote.
Yes. Owners keep full control of the calendar and can block personal dates at any time. Advance notice simply helps the pricing strategy and avoids blocking dates that already have a strong booking window.
Owners receive payouts on the platform schedule and a monthly statement showing gross revenue, fees, expenses, and net. The Stayvanah owner portal also shows live reservations, occupancy, revenue history, cleaning schedules, and maintenance logs, with CSV export for accounting.
Rates are set with dynamic pricing that responds to Charlotte demand — seasonality, weekday versus weekend patterns, and event-driven spikes such as conventions, races, and college weekends — then reviewed manually rather than left entirely to an algorithm.
Yes. Stayvanah offers STR-specific interior design ranging from a single consultation to a full furnish-and-stage package. The focus is on durability, photography, and the amenities that actually influence booking decisions rather than decor for its own sake.
Design affects the two things that drive revenue: click-through on the first listing photo and review scores after the stay. Better photography, considered layouts, and well-chosen amenities lift both, which in turn supports higher nightly rates and occupancy.
Stayvanah properties are listed on Airbnb and VRBO. Search for the property there to check availability and book.
Every Stayvanah stay includes linens, towels, toiletries, coffee, Wi-Fi, and a curated Charlotte welcome guide with local recommendations. Individual listings note additional amenities such as workspaces, parking, and outdoor space.
Stayvanah provides 24/7 guest support by phone or in-platform message. Urgent issues such as access problems, heating and cooling, or plumbing are dispatched to a local vendor the same day.
Pet policies vary by property. Each individual listing states whether pets are welcome and any applicable pet fee, so check the listing before booking.
Cancellation policies vary by property and by booking platform. The exact policy that applies to your reservation is shown at the time of booking and in your confirmation.
The art of the stay — for your guests, and your returns.
